Privacy Policy

Effective Date: January 3, 2026

This Privacy Policy describes how SeoDandenong.com.au ("we", "us", "our", or "SeoDandenong.com.au") collects, uses, discloses, and protects personal information when you visit or interact with https://seodandenong.com.au (the "Website") and when we provide services. We are based in Dandenong, VIC, and serve Dandenong, Mount Dandenong, Keysborough, Noble Park, Rowville, Oakleigh, Glen Waverley, Springvale, Burwood and surrounding cities.

1. Scope and Acceptance

By accessing or using the Website or providing personal information to SeoDandenong.com.au, you accept the practices described in this Privacy Policy. If you do not agree with our practices, please do not use the Website or provide personal information.

2. Jurisdiction and Applicable Laws

This Privacy Policy is intended to comply with applicable Australian privacy law, including the Privacy Act 1988 and the Australian Privacy Principles (APPs). If you are located in the European Economic Area (EEA), the United Kingdom, or other jurisdictions, certain provisions of the General Data Protection Regulation (GDPR) and related data protection frameworks may apply to you. If you are a resident of California, some provisions of the California Consumer Privacy Act (CCPA) or the California Privacy Rights Act (CPRA) may apply. To the extent additional protections are afforded under those laws, we have implemented appropriate measures described in this Policy.

3. Information We Collect

We collect information that you provide directly, information collected automatically when you use the Website, and information from third parties.

• Personal Information You Provide:
  • Contact details such as name, email address, phone number, postal address when you contact us or request services.
  • Business details such as company name, role, billing and invoicing information when you engage our services.
  • Communications content such as messages, enquiries, feedback, and other correspondence you send to us.
  • Account credentials if you register for an account or client portal (username, password, and related metadata).
• Usage Data:
  • Information about how you use the Website, including pages visited, time spent on pages, clickstream data, referring/exit pages, and other interaction data.
  • Device and connection information such as IP address, browser type and version, operating system, device identifiers, and language settings.
• Cookies and Tracking Technologies:
  • Cookies, web beacons, pixel tags, local storage, and similar technologies to collect information about your browsing activities and preferences. For more detail, see our Cookie Policy section below.
• Third-Party Sources:
  • Information from third-party services you choose to connect with or that we use for analytics, marketing, payment processing, or other business purposes (for example, Google Analytics and payment processors).

4. How We Use Information

We use collected information for the following purposes:

• To provide, operate, maintain, and improve our Website and services.
• To respond to enquiries, process requests, provide customer support, and communicate with you about our services.
• To manage accounts, billing, and payments and to perform contractual obligations.
• To personalise and tailor content, offers, and communications to your interests and to deliver a better user experience.
• To analyze usage and trends, and to monitor and improve the performance, functionality, and security of the Website.
• To send administrative information, updates, security alerts, and support and technical notices.
• To detect, prevent, and mitigate fraud, security incidents, and other potentially illegal activities.
• To comply with legal obligations, enforce our terms and policies, and protect our rights, property, and safety or the rights, property, and safety of others.
• Where permitted by law, for marketing and promotional purposes, including email newsletters, offers, and targeted advertising. You can opt out of marketing communications by following the unsubscribe instructions in such communications or contacting us at hello@seodandenong.com.au.

5. Legal Bases for Processing (for EEA/UK Individuals)

If you are located in the European Economic Area (EEA) or the United Kingdom, our legal bases for processing personal data include:

• Consent: Where you have given clear consent to the processing of your personal data for a specific purpose (for example, analytics cookies where required).
• Contractual Necessity: Processing that is necessary to perform our contract with you or to take steps at your request prior to entering into a contract.
• Legal Obligation: Processing necessary to comply with a legal obligation to which we are subject.
• Legitimate Interests: Processing necessary for our legitimate interests, such as improving our services, ensuring network and information security, and preventing fraud, provided these interests are not overridden by your rights and interests.

6. Information Sharing and Disclosure

We may disclose personal information to:

• Service Providers: Third-party vendors and contractors who perform services on our behalf, such as web hosting, analytics, email delivery, payment processing, marketing services, customer support, and professional advisors. These parties are authorised to use personal information only as necessary to provide services to us.
• Business Transfers: Parties involved in mergers, acquisitions, restructuring, bankruptcy, or asset sales. In the event of a sale or transfer of SeoDandenong.com.au or our assets, personal information may be transferred to the prospective buyer or successor.
• Legal Compliance and Protection of Rights: Law enforcement, regulators, or other parties where required by law, regulation, legal process, or to protect the rights, safety, and property of SeoDandenong.com.au, our users, or others.
• Consent: Other third parties when you have consented to the disclosure.
• Aggregated or De-identified Information: We may share aggregated, anonymised, or de-identified data that does not reasonably identify you for any purpose.

We do not sell personal information to third parties. Where applicable laws define “sale” differently, we will comply with any required disclosures and opt-outs.

7. Third-Party Services and Links

The Website may contain links to third-party websites, services, and content. These third parties have their own privacy practices which are not governed by this Privacy Policy. We encourage you to review the privacy policies of any third-party sites you visit.

We use third-party service providers to support and operate our Website and business. These may include:

• Analytics: Google Analytics and similar analytics providers for measuring Website usage and performance. You can opt out of Google Analytics tracking through browser add-ons or settings. See the Google Analytics privacy documentation for additional information.
• Hosting and Infrastructure: Cloud and hosting providers that store and process data on our behalf.
• Payment Processors: Third-party payment processors for billing and invoicing. Payment details are typically handled directly by the payment provider and not stored by us, depending on the service used.
• Marketing Platforms: Email delivery and marketing platforms used to send communications and newsletters.

8. Cookies and Similar Technologies

We and our third-party partners use cookies and similar tracking technologies to collect information about your interactions with the Website. Cookies help provide, protect, and improve our services and may be used for authentication, security, analytics, preferences, and advertising.

Types of cookies that may be used:

• Essential/Strictly Necessary Cookies: Required for the operation of the Website and cannot be disabled.
• Performance and Analytics Cookies: Collect information about website usage to help us improve the Website and user experience.
• Functionality Cookies: Remember choices you make and provide enhanced features.
• Advertising/Targeting Cookies: Used to deliver relevant advertising and track the effectiveness of marketing campaigns.

You may manage or block cookies through your browser settings, and some browsers include “Do Not Track” settings. Blocking or deleting cookies may affect the functionality of the Website. For additional details about the cookies we use and how to control them, please contact us at hello@seodandenong.com.au.

9. Data Retention

We retain personal information only as long as necessary to fulfil the purposes set out in this Privacy Policy, to comply with legal obligations, to resolve disputes, and to enforce our agreements. Retention periods vary based on the type of information and the reason it was collected. Where applicable, we will retain data for the minimum period required by law or as long as necessary for legitimate business purposes.

10. Data Security

We take reasonable administrative, technical, and physical measures to protect personal information against unauthorised access, loss, misuse, alteration, or destruction. Security measures include:

• Secure hosting and network security controls, including firewalls and intrusion detection systems.
• Encryption of data in transit using HTTPS and other secure transport protocols.
• Access controls and authentication procedures to limit access to personal information.
• Regular security reviews, vulnerability assessments, and updates to software and systems.
• Staff training on privacy and security practices.

No security system is impenetrable, and we cannot guarantee absolute security. If a data breach occurs that materially affects your personal information, we will comply with applicable breach notification laws and notify affected individuals and relevant authorities as required.

11. International Data Transfers

SeoDandenong.com.au is based in Australia and may transfer personal information to countries outside Australia for processing or storage. International transfers may include transfers to service providers in countries such as the United States and other jurisdictions. When transferring personal information internationally, we take steps to ensure appropriate safeguards are in place, such as standard contractual clauses, data processing agreements, or other lawful mechanisms to provide adequate protection of your personal data.

12. Your Privacy Rights

Your rights depend on your jurisdiction. This section summarizes common rights and how to exercise them. To exercise any of these rights, contact us at hello@seodandenong.com.au.

• Access: You may request access to personal information we hold about you and receive a copy of that information.
• Correction: You may request correction of inaccurate or incomplete personal information.
• Deletion: You may request deletion of your personal information where permitted by law. Deletion requests may be refused where we are required to retain certain information for legal or business reasons.
• Portability: Where applicable, you may request a portable copy of certain personal information in a structured, commonly used, machine-readable format.
• Restriction or Objection: You can request restriction of processing or object to processing based on legitimate interests or for direct marketing.
• Withdraw Consent: Where processing is based on consent, you may withdraw consent at any time. Withdrawal does not affect processing carried out prior to withdrawal.
• Opt-out of Marketing: You may opt out of receiving marketing communications at any time by following the unsubscribe instructions in our messages or contacting us at hello@seodandenong.com.au.

If you are in Australia and have a privacy complaint, you may also contact the Office of the Australian Information Commissioner (OAIC). If you are located in the EEA/UK, you have the right to lodge a complaint with a supervisory authority. If you are a California resident, you may have additional rights under the CCPA/CPRA regarding access, deletion, and disclosure of certain personal information; please contact us at hello@seodandenong.com.au to exercise those rights.

13. Children's Privacy

The Website and our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without verified parental consent, we will take steps to delete that information as soon as possible.

For users in the United States: We comply with the Children’s Online Privacy Protection Act (COPPA) as applicable. If you are a parent or guardian and believe your child under 13 has provided us with personal information, please contact us at hello@seodandenong.com.au so we can take appropriate actions.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. When we make material changes, we will update the Effective Date at the top of this page and, where appropriate, provide additional notice (for example, by posting a notice on the Website or sending an email to registered users). Your continued use of the Website following the posting of changes constitutes your acceptance of those changes.

15. Contact Information

If you have questions, requests, or concerns about this Privacy Policy or our privacy practices, please contact us:

• By email: hello@seodandenong.com.au
• By mail: SeoDandenong.com.au — Serving Dandenong, Mount Dandenong, Keysborough, Noble Park, Rowville, Oakleigh, Glen Waverley, Springvale, Burwood and surrounding cities, Dandenong, VIC

16. Additional Notices for Specific Jurisdictions

Australia (Privacy Act and APPs): We comply with the Australian Privacy Principles. You can contact the Office of the Australian Information Commissioner (OAIC) for guidance or to lodge a privacy complaint.

European Economic Area and United Kingdom (GDPR): If you are an individual in the EEA or the UK, you have certain rights under GDPR, including access, rectification, erasure, restriction, objection, and data portability. Where we rely on legitimate interests as a basis for processing, you may object to such processing by contacting us at hello@seodandenong.com.au. We will respond to requests in accordance with applicable law.

California Residents (CCPA/CPRA): California residents may have the right to request the categories and specific pieces of personal information we have collected, request deletion of personal information, and opt out of the sale of personal information (where “sale” as defined by law applies). To exercise any rights under California law, please contact us at hello@seodandenong.com.au and include sufficient information to verify your identity and describe your request.

17. How to Lodge a Complaint

If you have a complaint about our handling of your personal information, please contact us first at hello@seodandenong.com.au so we can attempt to resolve your concerns. If you are unsatisfied with our response you may lodge a complaint with your local data protection authority:

• In Australia: Office of the Australian Information Commissioner (OAIC)
• In the EEA/UK: Your local supervisory authority for data protection
• In California: California Privacy Protection Agency or other applicable authority

18. Miscellaneous

This Privacy Policy does not create any contractual rights enforceable by third parties. If any provision of this Privacy Policy is found to be invalid under applicable law, it will not affect the validity of the remaining provisions.

For clarity, SeoDandenong.com.au is the controller of personal data collected through this Website, unless otherwise specified in writing.

Thank you for trusting SeoDandenong.com.au with your information. We are committed to protecting your privacy and handling your personal information responsibly.